What initial action is taken when a complaint is filed with the Board?

In the context of filing a complaint with the Board overseeing funeral directors, the initial action involves filing the complaint with the appropriate authority. This process typically includes moving the complaint forward to the Administrative Hearing Commission (AHC) for a formal investigation and resolution. This step is crucial because it initiates a structured examination of the allegations presented in the complaint, allowing the AHC to determine the merits of the case.

By filing the complaint with the AHC, the Board ensures that there is a formal mechanism in place to address grievances brought against funeral directors. This allows for due process, ensuring that both the complainant and the funeral director involved in the complaint have the opportunity to present their cases in a fair and regulated environment. This action is foundational in maintaining oversight and upholding standards within the profession.